Refund policy

Returns & Refunds

Your right to cancel

Under the Consumer Contracts Regulations you have 14 days from the day you receive your order to cancel it, and a further 14 days to send the items back. We give you longer: 30 days from delivery to request a return.

How to return an item

Email support@penshurstboutique.com with your order number and which items you would like to return. We will reply with the return address and instructions. Please do not send anything back before you have heard from us — parcels returned to the wrong address cannot always be traced.

Condition

Items must be unworn, unwashed and returned with any tags still attached. For hygiene reasons we cannot accept returns on earrings or swimwear where the hygiene seal has been removed.

Return postage

You are responsible for the cost of returning items to us unless the item is faulty, damaged or not what you ordered — in which case we cover the cost in full. We recommend using a tracked service, as we cannot refund items that do not reach us.

Your refund

Once your return arrives and has been checked, we refund you within 14 days to the payment method you used. Refunds include the original delivery charge where one was paid.

Faulty or incorrect items

If something arrives damaged, faulty or is not what you ordered, email us within 30 days with a photograph and your order number. We will replace it or refund you in full, including any postage you pay to return it. This does not affect your statutory rights.