Returns & Refunds

You have 30 days from delivery to request a return, for any reason.

How to return an item

Email info@portseaboutique.com with your order number and which items you would like to return. We will reply with the return address and instructions. Please do not send anything back before you have heard from us — parcels returned to the wrong address cannot always be traced. We do not publish a return address on this page for that reason.

Condition

Items must be unworn, unwashed and returned with any tags still attached. For hygiene reasons we cannot accept returns on earrings or on swimwear where the hygiene seal has been removed.

Return postage

If the item arrives faulty or damaged, or is not what you ordered, we cover the return postage in full. If you have simply changed your mind or the fit is not right, the cost of posting the parcel back is yours. We charge no restocking fee and deduct nothing from your refund. We recommend a tracked service, as we can only refund what reaches us.

Your refund

Once your return arrives and has been checked, we refund you within 14 days to the payment method you used.

Faulty or incorrect items

If something arrives damaged, faulty or is not what you ordered, email us with a photograph and your order number. We will replace it or refund you in full, including any postage you pay to return it.

Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded: you are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. These rights do not end when our 30 day window closes, so if a fault appears later, tell us and we will put it right.

Port Sea Boutique is operated by EJ Ventures, Chamber of Commerce (KvK) number 96432535, Almere, the Netherlands.